- Everything about your order
- Delivery deadlines
- Returns and refunds
- Product waranty
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I'm newShipping Conditions
When placing an order on IKOHS, the shipping costs will be included in the total price of the order, due to that the system calculates the shipping costs based on the shipping address and is automatically modified when adding different products and quantities.
You’ll be able to see the breakdown of the order in your basket before the order is confirmed, which includes the chosen products, the shipping costs and any possible commissions or taxes. It’s very important that before clicking ‘Place Order’, that you check that everything in the basket is correct; products, quantities, finishes, etc.
Shipping costs will vary depending on both the delivery address and the weight and volume of the selected products.
Delivery Address.
IKOHS can ship to the following countries: Germany, Andorra, Austria, Belgium, Croatia, Denmark, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Norway, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden and Switzerland. For shipping to other countries, contact us on (+44) 000000000.
The Canary Islands and Ceuta and Melilla are territories within the European Union and are subject to special tax conditions. In order to deliver to these territories, a customs clearance will be necessary. Prices on the clients invoice will be free of tax (No VAT). The client will have to refund the customs office and the applicable tax in each case (IGIC in the Canary Islands, IPSI in Ceuta and Melilla), once the order is received. The export dispatch is covered by IKOHS and is included amongst the shipping costs.
For shipments to Andorra, Switzerland, Norway and Liechtenstein, prices on the invoice will be provided without tax (No VAT). Once the order arrives at its destination, the client must pay the customs import office and the applicable tax of each order.
For deliveries to private customers within the remaining countries, the price on the invoice will include the current VAT rate in Spain, which is 21% of the order total.
There exist territories within the countries mentioned above that are subject to special taxing conditions and in these cases, the procedure will be similar to that of the Canary Islands, Ceuta and Melilla. The orders will be invoiced without VAT and the client will pay the customs import office and the applicable tax of each order.
For companies that carry out there commercial activities among other countries within the European Union and that have a VAT number, prices will be provided without VAT. This is also valid for countries that are based in Spain, but work at a European level.
Weight and Volume of Products.
The more product units ordered, the higher the shipping costs.
Keep in mind that shipping costs vary depending on the total size of the product, even if the delivery address is the same. Likewise, products with similar sizes can generate different shipping costs, as the weight of two materials can vary.
The delivery date of each product in your basket can vary depending on the selected finishes. You can check these dates during the order process. At IKOHS, we keep a large amount of stock for most products in order to guarantee you a 24/48h delivery time in Spain. For the islands, depending on the ship’s departure, every Friday.
All international shipments are shipped within 48H and have a 96H delivery period. Stock availability may affect delivery times as if an item is unavailable, the order cannot be shipped.
In order to provide our customers with peace of mind, all shipments from IKOHS are fully insured for 24 hours after delivery. With this insurance, we can guarantee to replace or refund any damages made during transport, depending on the situation. In order to apply the warranty, it’s very important that you indicate any damages onto the delivery note of the courier.