General Conditions

1. Purpose

These General Terms and Conditions regulate the purchase of products offered on the website www.create-store.com, owned by WOODS & GO DESIGN, S.L. (CREATE).

The purchase of any of the products entails the full and unreserved acceptance of each and every one of the General Terms and Conditions indicated, without prejudice to the acceptance of the Special Terms and Conditions that may be applicable when purchasing certain products.

These General Terms and Conditions may be modified without prior notice. Therefore, it is advisable to read them carefully before proceeding with the purchase of any of the products offered.

2. Identification

CREATE, in compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, informs you that:

• Its corporate name is: WOODS & GO DESIGN, S.L.

• Its trade name is: CREATE.

• Its Tax ID number (CIF) is: B98944986.

• Its registered office is at: Poligono 4, P18. 46722. Beniarjó (Valencia) Spain

• It is registered in the Companies Registry of VALENCIA, dated 18/10/2017, entry number 1, volume 10344, folio 88, section, page 178292.

3. Communications

To contact us, we offer you the following form which will be received by our Customer Service team. 

All notifications and communications between users and CREATE will be considered effective, for all purposes, when they are made through the aforementioned means. 

4. Products

The products offered, together with their main characteristics and price, appear in the details of the product files. 

CREATE reserves the right to decide the products and/or services offered to Customers. CREATE may thus, at any time, add new products and/or services to the ones currently offered. Likewise, CREATE reserves the right to withdraw or stop offering, at any time and without prior notice, any of the products offered.

All of the above without prejudice to the fact that products may only be purchased by user subscription or registration, with CREATE providing the interested party with a username and password, which will personally identify and enable them to access the products.

Once logged into www.create-store.com, and to purchase the various products, the user must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and specific terms and conditions set out on www.create-store.com.

Offers made by CREATE are valid depending on the limitations of available stock. CREATE reserves the right to modify the range of its products according to the constraints imposed by its suppliers.

Depending on the availability of the manufacturer, purchased products may be subject to non-substantial modifications with regard the components, characteristics or performance of the batch to which they belong, as long as this does not detract from the qualities and features advertised. Likewise, this information may contain inaccuracies or typographical errors, which may be changed, corrected or deleted at any time. CREATE may make changes or modifications to the products at any time. Images published are merely illustrative. 

5. Availability and substitutions

The availability of our products is always indicated in their corresponding product file. You can find more information on how to identify the availability of our products via this link. 

CREATE intends to guarantee the availability of all products that are advertised through www.create-store.com. However, in the event that any product ordered is not available or if the product is out of stock, the customer will be informed. 

If the product is not available, and the consumer has been informed, CREATE may supply a product of similar characteristics without an increase in price, in which case the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.

In case of unavailability of all or part of the order, and rejection of replacement products by the customer, the amount previously paid will be refunded within 15 calendar days. 

6. Purchase and/or contracting process

The customer must be of legal age to make any purchase on www.create-store.com. In addition, the customer must register at www.create-store.com by means of a data collection form through which they provide CREATE with the information necessary for the contract; this data will in any case be truthful, accurate and complete regarding their identity, and the customer must expressly consent to this by accepting CREATE’s privacy policy.

The customer should also print and/or keep a copy of the purchase terms and conditions on a durable medium when placing the order, as well as the receipt sent by CREATE via e-mail.

The invoice will be sent to the customer in electronic format. The customer will receive it in the section “My orders”, which they will find in the customer area. 

7. Delivery

The order will be delivered to the address indicated by the customer at the time of contracting according to the chosen method and product availability. 

Delivery is available to: United Kingdom, except the Isle of Man.

Orders will be delivered to the person and address indicated in the order.

Orders will be delivered to the customer through courier or parcel companies. The order will be considered delivered when the carrier has delivered the package to the customer. It is the customer’s responsibility to check the condition of the goods at the time of receipt and to indicate any anomalies on the delivery note. 

In case of anomalies in the order at the time of delivery, you have 15 days from receipt to notify this. You will find more information here. 

The maximum delivery time depends on product availability and the country of delivery. More information on this can be found here. No shipments or deliveries will be made on weekends and public holidays. 

8. Prices, costs and taxes

Product prices on www.create-store.com will be expressed in euros unless otherwise stated and will be guaranteed during the time of validity and regardless of the destination of the order.

The final prices of all products, (and where appropriate, the final prices per unit of measurement, where required) along with their characteristics, offers, discounts, etc., are reflected in each of the items in the catalogue on www.create-store.com.

• Product prices include VAT.

• The VAT rate is 21%, except for those companies that are registered in the Intra-EU Transactions Registry.

• Shipping costs: Shipping costs, if any, shall be borne by the end customer.

• Return costs: depending on the type of return, shipping or collection costs will be borne by the customer. Please check the return terms and conditions here. 

Product prices are subject to change at any time. In this case, the price to be applied will be the price in force on the date the order was placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before they formalise their acceptance. 

9. Payment methods

We offer several payment methods:

a. By credit or debit card.

You can pay immediately through the secure payment gateway, Stripe. If the order must be refunded or cancelled, the amount will be refunded on the same payment card. Both personal and banking data will be protected with all the security measures established by the Organic Law of Data Protection 15/1999 and its Development Regulation with total confidentiality.

CREATE accepts VISA, Verified by VISA, MasterCard and MasterCard SecureCode and AMEX payments. The card issuing bank must be located in Spain. 

When placing the order, the customer will provide their card details, which will be stored directly on the Stripe gateway during the purchase process. CREATE does not store credit card information. For reasons inherent to the Organisation, collection management is carried out through Banco Santander; this has no impact on the customer.

b. By bank transfer.

Payment can be made by bank transfer or cash deposit to WOODS & GO DESIGN, S.L. to the account number indicated in the order confirmation e-mail. The name of the customer and the order reference must be indicated in the transfer or deposit reference. 

Orders that are not paid within 7 days of order confirmation will be automatically cancelled.

c. PayPal

PayPal will authorise the payment of the order, but no money will be withdrawn until PayPal verifies that it is correct. This requires having a PayPal account.

d. Klarna. 

Buy now, pay later. Just select Klarna as your payment method and you will have 30 days to decide whether you want to keep your items before payment is due or finance your purchase in 3 convenient instalments.

10. Return and withdrawal policy

According to regulations, the consumer and user will have the right to withdraw from the contract for a maximum period of 15 calendar days without stating the reason and without incurring any cost, except those provided for in Art. 107.2 and 108 of RD1/2007, of 16 November, which approves the text referred to in the General Law for the Defence of Consumers and Users.

Please check the return terms and conditions here.   

You can cancel an order as long as it is not being prepared. To do so, you must access "My Orders" in your customer area. Once there, select the order you want to cancel and choose the option "Request to cancel the order". 

If your order has already been prepared, it is not possible to cancel it. Once you have received the package, you can return one or more of the products.

11. Guarantee

All our products come with a two-year guarantee, during which time we cover any manufacturing fault. In the specific case of products considered as 'consumables', such as batteries, filters, and other accessories, it is not possible to use them properly without consuming them. Therefore, the warranty will apply based on their nature and specific characteristics such as optimal lifespan, charge cycles, etc. Thus, the warranty will cover, in these cases, possible manufacturing defects of the product, not wear and tear from normal use, excessive or improper use of the product.

CREATE accepts no liability for damage caused by non-professional installation; products modified or manipulated by the customer or any other person not authorised by the manufacturer; inappropriate use, handling and/or short circuits, obvious signs of incorrect use. 

The product to be repaired or replaced must always be the same as that delivered by CREATE, attaching the delivery note and/or invoice. Please consult the following information to make use of the right of guarantee. 

In cases where applicable, the customer has the right to choose between a repair or replacement, unless one of these options is not possible or is disproportionate.

The customer is responsible for ensuring that the product sent for repair/replacement is perfectly packaged and protected. If the product arrives at Create's facilities with damage attributable to inadequate packaging or protection, the repair may not be covered by the warranty.

Deficiencies caused by improper use or handling, connection to a different electrical network than indicated, incorrect installation, or defects resulting from any external cause are excluded from the warranty.

To avoid problems with the installation or operation of the purchased product, be sure to follow the installation and operating instructions contained in the user manuals.

 

Observations

The warranty does not cover damage caused by external factors such as power surges or drops, atmospheric phenomena, fire, water, abnormal use of the product, accidental drops or incorrect use by private individuals or companies not authorised by CREATE. Likewise, it does not cover wear and tear due to hours, or hours of misuse or negligence before or during use, as well as faults caused by incorrect installation or incorrect handling and storage. Claims for natural loss of brightness or degradation of brightness are exempt from warranty coverage. 

CREATE reserves the right to examine each returned product by independent specialists. The warranty is exempted if it is proven by the competent authorities that the breakage was caused by misuse by the customer. In these cases, the costs of the expert assessment shall be borne by the customer. 

CREATE is not obliged to compensate the Customer or third parties for the consequences of improper use of the product, be it direct or indirect damage, accidents suffered by persons, damage to property other than the product, loss of profit or loss of earnings. 

12. Liability and disclaimer of liability

The consumer and user has the right to have the product repaired, replaced, the price reduced or the contract terminated, in accordance with the provisions of the General Law for the Defence of Consumers and Users.

If the product is not in conformity with the contract, the consumer may choose between repair or replacement of the product, both free of charge for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.

If, once the repair has been completed and the product has been delivered, it is still not in conformity with the contract, the consumer may demand a replacement, a price reduction or termination of the contract.

CREATE may suspend, withdraw or cancel all or part of the products not subject to contract at any time and without prior notice. The above provision shall not affect products are reserved for registered users or subject to prior contracting and which shall be governed by their specific terms and conditions.

13. Customer service and complaints

To lodge any complaint or claim with CREATE, the customer should contact the customer service department through the following link. 

According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we hereby inform you that the European Commission provides all consumers with an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/.

14. Applicable legislation

The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts of the user’s address. The language used will be English.